Process. When Mike Hammer died in 2008, he had completed the first draft of a new book. Lisa Hershman, CEO of Hammer and Company, has completed the book titled, Faster Cheaper Better: The 9 Levers for Transforming How Work Gets Done. This is required reading for any manager involved in process redesign. This work sounds simple but can be extremely challenging to implement. The clear examples and positive and negative case studies are useful, as are the dos and don’ts at the end of each chapter. Managers who hate process can find this book a way to understand what this topic is all about.
Rating: Three-star (Recommended)
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