Zero Fail: The Rise and Fall of the Secret Service

Mismanagement. I found myself angry after reading Carol Leonnig’s informative book titled, Zero Fail: The Rise and Fall of the Secret Service. While mistakes in protection often led to improvements in procedure, a toxic culture meant repeated mismanagement by successive leaders. Those trying to harm public figures can fail multiple times, but civil servants in roles of protection must get it right every minute of every day. The record of the United States Secret Service as reported in this book reflects an organization in grievous need of repair. Leonnig chronicles the whole situation with great skill. Rating: Four-star (I like it) Click here to purchase Zero Fail from amazon.com.